Removal Service Terms and Conditions for Tufnell Park Customers

These Terms and Conditions set out the basis on which removal services are provided to customers in and around Tufnell Park and the wider surrounding area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business, organisation or other party that books or uses the removal services.

Company means the removal service provider operating in the Tufnell Park area, together with its employees, agents and subcontractors.

Services means domestic or commercial removals, related packing and unpacking services, loading, unloading, transportation, and any additional services that may be agreed in writing.

Quotation means the written or electronic estimate issued by the Company describing the Services to be provided and the associated charges.

Contract means the agreement between the Company and the Customer, incorporating these Terms and Conditions and any written Quotation accepted by the Customer.

2. Scope of Services

The Company provides removal and related services for residential and commercial customers. Services may include packing, loading, transportation, unloading, and limited furniture disassembly and reassembly, as agreed in the Quotation.

The specific scope of the Services, including locations, dates, times, and any additional requirements, will be set out in the Quotation and or confirmation of booking. The Company is not obliged to perform any services not expressly agreed in writing.

3. Booking Process

3.1 Initial enquiry

The Customer may request a Quotation by providing accurate details of the collection and delivery addresses, property types, access conditions, inventory of items, desired service date and any special requirements such as packing or fragile items.

3.2 Quotations

All Quotations are based on the information provided by the Customer and are subject to amendment if that information is incomplete or inaccurate. Quotations are normally valid for a limited period, which will be stated at the time of issue. The Company reserves the right to revise a Quotation if service dates, access conditions, volume of items or requirements change.

3.3 Acceptance of booking

A booking is not confirmed until the Customer has expressly accepted the Quotation and any required deposit or advance payment has been received and acknowledged by the Company. Verbal or provisional bookings will not be binding unless confirmed by the Company in writing or electronically.

3.4 Changes to booking

If the Customer wishes to alter the booking, including changes to dates, times, addresses, or the scope of work, the Customer must notify the Company as soon as reasonably possible. The Company will try to accommodate changes but cannot guarantee availability. Additional charges may apply where changes affect the duration or complexity of the Services.

4. Prices and Payments

4.1 Charges

Charges for the Services will be as stated in the Quotation, which may be based on hourly rates, fixed prices, or a combination of both. The Company may also charge for materials such as packing supplies, congestion or parking costs, tolls, and waiting time where applicable.

4.2 Deposits and advance payments

The Company may require a deposit or full prepayment to secure the booking. The amount and timing of such payments will be communicated to the Customer at the time of booking.

4.3 Final payment

Unless otherwise agreed, any balance due for the Services must be paid on completion of the move or within the time period specified in the Quotation or invoice. The Company may refuse to commence or continue the Services, or withhold goods, if payment terms are not complied with.

4.4 Methods of payment

Accepted methods of payment will be set out in the Quotation or invoice. The Customer is responsible for ensuring that cleared funds are available by the due date. Any bank or transaction charges must be borne by the Customer.

4.5 Late payment

If the Customer fails to pay any amount when due, the Company may charge interest at the statutory rate permitted under UK law, and may suspend further services until all outstanding sums are settled. The Customer shall also be responsible for any reasonable costs incurred by the Company in recovering overdue amounts.

5. Cancellations and Postponements

5.1 Customer cancellations

If the Customer wishes to cancel the booking, notice must be given as early as possible. Depending on the notice period, cancellation charges may apply as a percentage of the quoted price or as a fixed fee, reflecting costs and loss of reserved time slots.

5.2 Customer postponements

Requests to postpone the booking will be treated as cancellations and re-bookings, and the Company may at its discretion apply postponement charges, especially where notice is short or alternative work cannot reasonably be arranged.

5.3 Company cancellations

In rare circumstances, such as vehicle breakdown, staff illness, severe weather, safety concerns or events beyond the Companys control, the Company may need to cancel or reschedule the Services. In this event, the Company will attempt to offer an alternative date or time. The Company will not be liable for any consequential loss arising from such cancellation, but any prepayments for unperformed Services will be refunded or credited.

6. Customer Obligations

6.1 Access and parking

The Customer is responsible for ensuring adequate access for vehicles and personnel at both collection and delivery addresses. This includes arranging parking permits where required, notifying neighbours or building management if necessary, and confirming any restrictions such as narrow roads, low bridges or internal stairs.

6.2 Preparation of goods

Unless packing services are included in the Contract, the Customer must ensure that all items are safely and securely packed, labelled where appropriate, and ready for loading. Fragile or high value items should be clearly identified. The Company may refuse to move any item that is inadequately packed or presents an unreasonable risk of damage.

6.3 Prohibited and hazardous items

The Customer must not submit for removal or storage any items that are dangerous, explosive, flammable, illegal, perishable or otherwise unsuitable for transport, including but not limited to gas cylinders, firearms, ammunition, illegal substances, or items that may attract pests. The Company may refuse to transport such items and reserves the right to dispose of them safely at the Customer’s expense.

6.4 Supervision and instructions

The Customer, or a responsible representative, should be present at the collection and delivery addresses to provide instructions and sign any documentation. If no representative is available, the Company will act at its discretion and accepts no liability for loss or damage arising from actions taken in good faith.

7. Company Responsibilities and Limitations

7.1 Reasonable care and skill

The Company will provide the Services with reasonable care and skill, using suitably trained staff and appropriate vehicles and equipment for typical household and office removals.

7.2 Handling and protection

The Company will take reasonable steps to protect the Customer’s property and goods, including the use of blankets, straps and other protective materials as appropriate. The Company does not guarantee that minor marks or scuffs to walls, floors, doorways or stairwells will not occur, particularly where access is restricted.

7.3 Exclusions

The Company shall not be responsible for assembling or installing appliances, fixtures or fittings unless this is expressly agreed in writing. The Company is not responsible for disconnecting or reconnecting cookers, washing machines, dishwashers, light fittings, or other electrical or plumbing equipment.

8. Liability for Loss or Damage

8.1 Basic liability

The Companys liability for loss of or damage to goods in its custody or control will be limited to a reasonable sum per item or per consignment, as specified in the Quotation or policy of insurance, unless the Customer has declared a higher value and agreed any additional charges for extended liability or insurance cover.

8.2 Excluded risks

The Company will not be liable for loss or damage that arises from inherent defects, pre-existing damage, normal wear and tear, atmospheric or climatic conditions, infestation, or the fragile nature of certain goods which may not withstand the removal process. This includes, without limitation, items such as plants, lamps, flat-pack furniture, particle board, and items already weakened or damaged.

8.3 Customer packing

Where the Customer has packed items, the Company will not be liable for damage resulting from poor or unsuitable packing, unless there is clear evidence that the damage was caused solely by the Companys negligence while handling or transporting the items.

8.4 Indirect and consequential loss

The Company shall not be liable for indirect or consequential losses, including loss of profit, loss of income, loss of opportunity, or emotional distress, whether arising in contract, tort or otherwise.

8.5 Claims procedure

The Customer must inspect goods as soon as reasonably possible on delivery. Any apparent loss or damage should be recorded on the job sheet or delivery documentation where practical and notified to the Company in writing within a reasonable time. The Customer must provide sufficient information and evidence to support any claim, including photographs and inventories where available.

9. Time Limits and Delays

9.1 Service timings

Any times quoted for arrival, loading, transit, or completion are estimates only and not guaranteed. While the Company will use reasonable endeavours to adhere to agreed timings, delays may occur due to traffic, weather, access issues, or other factors beyond the Companys control.

9.2 Waiting time

If the Company or its staff are required to wait due to circumstances beyond their control, such as delays in gaining access to properties, unavailability of keys, or unfinished packing, waiting time may be charged at the rates stated in the Quotation or in accordance with the Company’s standard charges.

10. Waste and Environmental Regulations

10.1 Waste handling

The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste disposal service and will not remove household rubbish, construction debris or other waste unless this has been expressly agreed as part of the Services and is lawful under current regulations.

10.2 Prohibited waste

The Customer must not present for removal any item that is considered controlled waste, hazardous waste, or otherwise restricted without prior agreement. This may include chemicals, oils, paints, asbestos, clinical waste, or similar materials. Where such items are discovered, the Company may refuse to transport them and may, where necessary, arrange for their safe disposal at the Customer’s cost.

10.3 Duty of care

The Customer remains responsible for ensuring that any goods or materials handed over for disposal are lawful to dispose of and that full and accurate information is given to the Company. The Company will handle permitted waste and recyclable materials responsibly, in line with its duty of care under UK law.

11. Insurance

The Company maintains appropriate insurance cover for its business activities, including public liability and goods in transit insurance, subject to policy terms, conditions and exclusions. Details of cover and limits can be made available to the Customer upon request.

The Customer is advised to consider arranging additional insurance for high-value or particularly delicate items, or where the Customer wishes to have cover beyond the Companys standard liability limits.

12. Complaints

If the Customer has any concerns or complaints about the Services, these should be raised with the Company as soon as possible so that issues can be investigated and, where appropriate, resolved. The Customer should provide all relevant details including dates, locations, staff names where known, and any supporting evidence.

13. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under the Contract where such failure or delay results from events, circumstances or causes beyond its reasonable control. This includes but is not limited to severe weather, road closures, accidents, strikes, lockouts, public emergencies, or acts of government or public authorities.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter or formation.

15. General Provisions

15.1 Entire agreement

These Terms and Conditions, together with any accepted Quotation or written variation, constitute the entire agreement between the Company and the Customer and supersede any prior understandings or representations.

15.2 Variation

No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company. The Company may update these Terms and Conditions from time to time; the version in force at the time of booking will apply to the Contract.

15.3 Severance

If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be deemed severed and the remainder of the Terms and Conditions shall remain in full force and effect.

15.4 Assignment

The Customer may not assign or transfer any of its rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where necessary to deliver the Services, provided that this does not materially reduce the level of service to the Customer.

By proceeding with a booking for removal services in Tufnell Park or the surrounding area, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.